We are writing to inform you that queues have been cleared and traffic has resumed back to normal. We consider this issue as resolved.
Incident Start Date & Time (GMT) : 10-October-2022 18:15 Hrs. Incident End Date & Time (GMT) : 11-October-2022 01:15 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Oct 11, 2022 - 01:21 UTC
Investigating
Ticket Number : : MNOC-43525 Services :: DI MMS 365 – MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
We will update on further improvements.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 10-Oct-2022 18:15 Hrs.