We are writing to inform you that we are no longer observing any degradation towards Claro Peru since 15:55 UTC.
Incident Start Time: 2022-01-28 07:00 UTC Incident End Time: 2022-01-28 15:55 UTC Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Claro network in Peru
We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Jan 28, 2022 - 19:37 UTC
Update
Dear Client,
We have been informed by Claro that the maintenance is completed.
Unrelated to the maintenance however we have also been informed that Claro Peru currently is experiencing connectivity issues.
Incident Start Time: 2022-01-28 07:00 UTC Incident End Time: 2022-01-28 15.55 UTC
Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Claro network in Peru
If you have any further questions or concerns, please do not hesitate to reach out to support@sinch.com
Posted Jan 28, 2022 - 09:45 UTC
Investigating
Dear Client,
We are writing to inform you that Claro Peru maintenance window have been extended.
Type: Scheduled Maintenance Start Time: 2022-01-28 03:00 UTC Extended End Time: 2022-01-28 10:00 UTC
Impact: Clients may potentially experience short code MT and MO delays on Claro Peru.
On behalf of Claro Peru we appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted Jan 28, 2022 - 09:19 UTC
This incident affected: External Connectivity (SMS - LATAM).