Delivery Issue Cuba - Cubacel

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-04-18 00:23 UTC
Incident End Time: 2026-04-18 16:00 UTC

Posted Apr 18, 2026 - 19:09 UTC

Update

We are continuing to investigate this issue.

Posted Apr 18, 2026 - 10:40 UTC

Update

We are continuing to investigate this issue.

Posted Apr 18, 2026 - 06:39 UTC

Update

We are continuing to investigate this issue.

Posted Apr 18, 2026 - 03:07 UTC

Investigating

We are currently observing delivery issues in Cuba - Cubacel

Incident Start Time: 2026-04-18 00:23 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

Posted Apr 18, 2026 - 01:20 UTC

This incident affected: External Connectivity (SMS - LATAM).