Start time 2020-04-26 20:57 UTC End Time 2020-04-26 21:41 UTC
Impact: Clients may have observed delayed MT and MO messages towards and from Rogers Wireless and Fido Canada.
Posted Apr 27, 2020 - 03:11 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 26, 2020 - 22:12 UTC
Update
We are continuing to investigate this issue.
Posted Apr 26, 2020 - 22:12 UTC
Investigating
Dear Client,
We are writing to inform you that we are currently observing MT/MO delivery issues to/from Rogers Wireless and Fido Canada.
Impact: Clients may observe delayed MT and MO messages towards and from Rogers Wireless and Fido Canada.
Thank you for your patience while we are working with the operator to get this resolved. Please contact support@sinch.com should you require further information or assistance.
Sincerely, Sinch
Posted Apr 26, 2020 - 21:37 UTC
This incident affected: External Connectivity (SMS - CA - ShortCode, SMS - CA - Toll Free).