Verification Service Degradation

Incident Report for Sinch

Resolved

AWS informs that tje issue was resolved at 1:26 AM PST and our service has been stable since.
Posted Nov 12, 2019 - 14:24 UTC

Monitoring

Update from AWS
"Most network connectivity to instances within the impacted Availability Zone has been restored, and we are completing recovery for the remaining connectivity errors. We are continuing to experience elevated API error rates and are working to resolve this issue."
Posted Nov 12, 2019 - 09:24 UTC

Update

AWS is experiencing elevated API error rates and network connectivity errors in a single Availability Zone. They have identified the root cause and are working to resolve the issue.
Posted Nov 12, 2019 - 08:58 UTC

Identified

AWS is experiencing increased network connectivity errors to instances in Availability Zone in the EU-CENTRAL-1 Region
Posted Nov 12, 2019 - 08:33 UTC
This incident affected: Verification (Flash Call Verification, SMS Verification, Verification Text to Speech).