Start Time: 2021-01-13 00:03 UTC End Time: 2021-01-19 05:57 UTC
We apologize for the inconvenience caused. If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Jan 19, 2021 - 08:49 UTC
Update
Dear client,
Due to ongoing work on the Vodafone Egypt network, some clients may intermittently observe higher delays to this destination network than normal. Expected end time for this work is 2021-01-18.
We appreciate your patience while the operator is working on this. If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Jan 13, 2021 - 13:52 UTC
Monitoring
Dear Clients,
We are writing to inform you that delivery to Vodafone, Egypt has normalized since 2021-01-13 01:30 UTC We are still working with the operator to get all information regarding the root cause and will monitor this destination closely.
We appreciate your patience while the operator worked to resolve this issue and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Posted Jan 13, 2021 - 02:03 UTC
Investigating
We are writing to inform you that we are currently observing delivery issues towards Vodafone Egypt. We are working with our provider to investigate the issue.
Incident Start Time: 2021-01-13 00:03 UTC
Impact: Clients may observe delayed or failed MTs towards Vodafone Egypt.
We appreciate your patience while this is being worked on. If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Jan 13, 2021 - 00:39 UTC
This incident affected: External Connectivity (SMS - EMEA).