DI SMS 365 | Enterprise Messaging | Potential delay in delivery of MO,MT & DLR towards multiple operators in United States | TT# NA

Incident Report for Sinch

Resolved

The incident is resolved and messages are being delivered successfully.

Impact ::
Mobile Terminating (MT) Traffic: NA
Mobile Originated (MO) Traffic: NA
DR Notification : NA
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 23 February 2023 10:10 AM Hrs.
Incident End Date & Time (GMT) : 23 February 2023 12:00 PM Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Feb 23, 2023 - 13:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 23, 2023 - 13:07 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards multiple operators in United States.
• Some of our customers may observe potential delay in delivery of MO,MT and DLR traffic towards multiple operators in United States.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 23 February 2023 10:10 AM Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Feb 23, 2023 - 11:53 UTC