This incident has been resolved, services were completely restored at the below timestamp.
Incident Start Time: 2020-04-30 17:27 UTC Incident End Time: 2020-04-30 18:01 UTC
Impact: Clients may have observed delayed or rejected Shortcode traffic from & towards Sprint US.
Posted Apr 30, 2020 - 18:17 UTC
Monitoring
We are writing to inform you that we are able to see traffic restored and queues are currently being emptied. We are currently monitoring for stability.
Posted Apr 30, 2020 - 18:02 UTC
Investigating
Dear Client,
We are writing to inform you that we are observing delivery issues towards Sprint US
Impact: Clients may experience delayed or rejected Shortcode traffic from & towards Sprint US.
Incident start time: 2020-04-30 17:27 UTC
We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.
Please contact support@sinch.com should you require further information or assistance
Posted Apr 30, 2020 - 17:51 UTC
This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - Toll Free).