Deliver Issue US - T-Mobile

Incident Report for Sinch

Resolved

We are able to see that the service has resumed stability and normalized performance after an extended monitoring period. This incident is resolved.

Incident Start Time: 2023-11-24 18:00 UTC
Incident Resolution Time: 2023-11-25 01:30 UTC
Incident End Time: 2023-11-25 02:00 UTC

Posted Nov 25, 2023 - 07:13 UTC

Monitoring

We are no longer observing any further issues with MMS MT queues towards T-Mobile US as of 2023-11-25 01:30 UTC.
We will continue to monitor for any further issues and update you accordingly.

Posted Nov 25, 2023 - 02:17 UTC

Update

We are continuing to investigate this issue.

Posted Nov 24, 2023 - 23:07 UTC

Investigating

We are currently observing MMS MT queues towards T-Mobile US for Short code traffic.

Incident Start Time: 2023-11-24 18:00 UTC

Impact: Delayed MMS MTs and/or delayed delivery receipts

We will update as soon as we have more information.

Posted Nov 24, 2023 - 21:23 UTC

This incident affected: External Connectivity (MMS - US).