Delivery Receipts Degradation Germany - O2

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2024-05-16 13:44 UTC
Restoration time: 2024-05-16 17:05 UTC
Incident End Time: 2024-05-16 17:05 UTC
Posted May 17, 2024 - 00:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Restoration time: 2024-05-16 17:05 UTC

Delivery receipts sent prior to the restoration time might still be delayed.
Posted May 16, 2024 - 17:37 UTC

Investigating

We are currently observing delivery receipts degradation towards Germany - O2.

Incident Start Time: 2024-05-16 13:44 UTC

Impact: Missing delivery receipts/Late delivery receipts
Posted May 16, 2024 - 15:20 UTC
This incident affected: External Connectivity (SMS - EMEA).