Service Degradation - Customer Dashboard - Analytics

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-09-18 10:55 UTC
Incident End Time: 2025-09-20 15:45 UTC
Posted Sep 20, 2025 - 17:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 20, 2025 - 10:37 UTC

Update

We are continuing to investigate this issue.
Posted Sep 19, 2025 - 23:07 UTC

Update

We are continuing to investigate this issue.
Posted Sep 19, 2025 - 19:03 UTC

Update

We are continuing to investigate this issue.
Posted Sep 19, 2025 - 15:02 UTC

Investigating

We are writing to inform you that we are currently experiencing a service degradation for the Analytics component on the Customer Dashboard.

Impact: Missing data in Analytics on dashboard.sinch.com for a subset of searches.

Our engineers are working to restore service as soon as possible.
Posted Sep 19, 2025 - 12:20 UTC
This incident affected: Dashboard.sinch.com (Analytics).