DI SMS 365 | Enterprise Messaging | Potential delay in receipt of DLR from our partners in Brunei Darussalam

Incident Report for Sinch

Resolved

We no longer observe degradation in receipt of DLR from our partners in Brunei Darussalam. Traffic delivery has resumed back to normal.

Incident Start Date & Time (GMT) : 15 August 2021 10:30 Hrs.
Incident End Date & Time (GMT) : 15 August 2021 13:30 Hrs.
Posted Aug 15, 2021 - 13:40 UTC

Update

We are following up with our partner regarding this incident.
Monitoring NOC will provide an update once we have any response.
Posted Aug 15, 2021 - 12:17 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
Currently, we are observing degradation in receipt of DLR from our partners in Brunei Darussalam.
Some of our customers may observe delay in receipt of DLR for the MT Traffic terminating into Brunei Darussalam
We are working with our partner regarding this at high priority, and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Queueing at carrier end
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 15 August 2021 10:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Aug 15, 2021 - 11:15 UTC