The issue with report manager statistics has resolved now. Statistics are up to date now.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Oct 10, 2024 - 17:39 UTC
Update
We are continuing to investigate this issue.
Posted Oct 09, 2024 - 13:44 UTC
Investigating
Services :: Operator Services
Ticket :: MNOC-55684
Start Date and Time(GMT): 09 Oct 2024 10:30 GMT
Description: Our internal monitoring has alerted to an incident, where there will delay in retrieving statistics from Report Manager. This incident is not impacting any message delivery.
Impact: Delay in retrieving statistics from Report manager and there will be no messaging impact.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Oct 09, 2024 - 13:33 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365), SMS 365 Operator RoW).