Delivery Issue New Zealand - 2Degrees

Incident Report for Sinch

Resolved

Dear Client,

This incident has been resolved and we are observing stable performance towards 2Degrees - New Zealand.

Incident start time: 2022-02-14 18:52 UTC
Incident end time: 2022-02-15 02:25 UTC

If you have any questions or concerns please do not hesitate to reach out to support@sinch.com

Sincerely,
Sinch

Posted Feb 15, 2022 - 03:40 UTC

Update

We are continuing to investigate this issue.

Posted Feb 14, 2022 - 20:10 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing delivery issues towards the network 2Degrees - New Zealand.

Incident Start Time: 2022-02-14 18:52 UTC

Impact: Clients may observe delayed or failed MTs towards 2Degrees - New Zealand.

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.

Posted Feb 14, 2022 - 19:50 UTC

This incident affected: External Connectivity (SMS - APAC).