Site EU4 - Outage

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2024-06-29 14:00 UTC
Incident End Time: 2024-06-29 16:12 UTC
Posted Jun 29, 2024 - 18:10 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 29, 2024 - 16:20 UTC

Update

We are continuing to investigate this issue.
Posted Jun 29, 2024 - 16:03 UTC

Investigating

We are currently observing delivery issues towards multiple destinations due to an outage on our EU4 site.

Impact: Clients may experience delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

Please contact support if you have any questions.
Posted Jun 29, 2024 - 14:58 UTC
This incident affected: External Connectivity (SMS - APAC, SMS - EMEA) and Lookup API Endpoints (ENUM EU, HTTP EU).