DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-42080

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Aug 20, 2022 - 03:19 UTC

Monitoring

We are observing MM7 queues due to high traffic. Queues are processing slowly. We will update once the issue is resolved.

Posted Aug 20, 2022 - 02:12 UTC

Investigating

Ticket Number :: MNOC-42080
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : 19 Aug 2022 17:35 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Aug 19, 2022 - 17:58 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).