External incident - Toll free number provider.

Incident Report for Sinch

Resolved

We have received confirmation by our provider that the issue has successfully been resolved.

Start time: 2020-05-08 22:13 UTC
End time:2020-05-14 07:00 UTC

Posted May 18, 2020 - 11:24 UTC

Update

We are continuing to investigate this issue.

Posted May 11, 2020 - 10:40 UTC

Update

Dear Client

Our Toll Free number provider is still investigating the issue.
We will continue to update further when news arise.

If you have any questions, please contact us at support@sinch.com

Posted May 09, 2020 - 16:52 UTC

Investigating

Dear client.

We are writing to inform you of an issue on our toll free number providers platform.
Our partner is actively working to get this resolved as soon as possible and updates will follow.

Impact: Potential delay in toll free MO MMS from AT&T subscribers.

If you have any questions, please contact us at support@sinch.com

Posted May 08, 2020 - 22:13 UTC

This incident affected: External Connectivity (MMS - US - Toll Free).