DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-63843

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Apr 10, 2026 - 16:03 UTC

Investigating

Ticket Number :: MNOC-63843
Services:: DI SMS 365 (iSMS)

Description ::
Our internal monitoring has alerted to an incident. Few of our customers connected to iSMS platform may observe potential delay in delivery of messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : Fri Apr 10 12:06 GMT 2026

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Posted Apr 10, 2026 - 14:26 UTC

This incident affected: Sinch DI Services (International SMS 365).