Sinch Operator Notification - Toll free Number provider

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident stop time: 2022-02-17 18:30 UTC
Posted Feb 17, 2022 - 22:50 UTC

Monitoring

Dear Client,

We are writing to inform you that we are observing stable performance towards AT&T.


Incident start time: 2022-02-17 17:05 UTC

Incident restoration time: 2022-02-17 18:30 UTC
Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while we are working with
the provider to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Posted Feb 17, 2022 - 19:39 UTC

Investigating

Dear Client,


We are writing to inform you that our Toll Free Number provider has identified messages latency issues towards AT&T


Incident start time: 2022-02-17 17:05 UTC

Incident restoration time: TBA

Incident end time: TBA

Impact: MT SMS messaging latency to AT&T.

We appreciate your patience and apologize for any inconvenience experienced while we are working with
the provider to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Posted Feb 17, 2022 - 18:15 UTC
This incident affected: External Connectivity (SMS - US - Toll Free).