Sinch Contact Pro Quarterly Maintenance - EU

Scheduled for Apr 25, 16:00 UTC - Apr 26, 22:00 UTC

Scheduled

Dear Customer,

We will be performing Contact Pro version upgrade as follows.

Start time: 2026-4-25 (Saturday) 4 PM UTC
End time: 2026-4-26 (Sunday) 10 PM UTC

During this maintenance window, there will be a two service breaks.

- Session Border Controller (SBC) upgrade will require max. 10 min service break to the voice channel.
This will take place on Saturday 25th of April at 10:30 - 10:40 PM UTC.

- Contact Pro version upgrade will require max. 30 minutes downtime to all channels and user interfaces.
This will take place at some point during the maintenance window.

What´s new documentation regarding the upcoming 26Q2 release can be accessed from:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html

For more details or questions related to the maintenance you can contact us via a support ticket:
https://sinchenterprise.atlassian.net/servicedesk/customer/portal/1181

Best Regards,
Sinch Contact Pro team

Posted Apr 17, 2026 - 05:15 UTC

This scheduled maintenance affects: Contact Pro (Contact Pro - EU (Europe)).