We are pleased to inform you that the issue with the isms platform has been resolved. We have monitored the results and we confirm that the messages are getting processed without any delay.
Incident Start Date & Time (GMT) : 28 Jan 2026 16:30 GMT. Incident End Date & Time (GMT) : 28 Jan 2026 16:42 GMT.
We appreciate your patience and understanding.
If you experience any issues during this Incident, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Jan 28, 2026 - 16:46 UTC
Update
We are continuing to investigate this issue.
Posted Jan 28, 2026 - 16:43 UTC
Investigating
Description :: Our internal monitoring systems have detected an issue that may be causing potential delays in the delivery of MO (Mobile Originated), MT (Mobile Terminated), and DLR (Delivery Report) traffic. We are currently investigating it with the highest priority.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 28 Jan 2026 16:30 GMT.
If you experience any issues during this Incident, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification
Posted Jan 28, 2026 - 16:42 UTC
This incident affected: Sinch DI Services (International SMS 365).