DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-34645

Incident Report for Sinch

Resolved

The issue is resolved.
->All queues have been cleared and traffic is resumed back to normal.
->Support teams will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 07-Nov-2021 16:00 Hrs.
Incident End Date & Time (GMT) : 08-Nov-2021 00:00 Hrs.

Posted Nov 08, 2021 - 00:36 UTC

Identified

We have investigated and found that queues are due to high traffic. We will continue to monitor and update further.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Nov 07, 2021 - 19:41 UTC

Investigating

Ticket Number :: MNOC-34645
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 7 November 2021 16:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Nov 07, 2021 - 16:11 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).