Delivery Issue Brazil - Claro

Incident Report for Sinch

Resolved

The incident has been resolved and we are observing stable performance within expected metrics towards Claro - Brazil.

Incident Start Time: 2023-05-25 05:23 UTC

Incident End Time: 2023-06-01 01:35

If you have any further questions or concerns, please do not hesitate to reach out to support@sinch.com.

Posted Jun 02, 2023 - 09:13 UTC

Update

We are continuing to investigate this issue.

Posted Jun 02, 2023 - 07:04 UTC

Update

We are continuing to investigate this issue.

Posted Jun 01, 2023 - 04:01 UTC

Update

Our engineers are working on resolving this issue as quickly as possible.

As soon as we have any updates, they will be shared accordingly.

Posted May 31, 2023 - 03:09 UTC

Update

Our engineers are working on resolving this issue as quickly as possible.

As soon as we have any updates, they will be shared accordingly.

Posted May 30, 2023 - 02:04 UTC

Update

We are continuing to investigate this issue.

Posted May 28, 2023 - 23:05 UTC

Update

We are continuing to investigate this issue.

Posted May 27, 2023 - 12:09 UTC

Update

Our engineers are working on resolving this issue as quickly as possible.

As soon as we have any updates, they will be shared accordingly.

Posted May 26, 2023 - 09:05 UTC

Update

Our engineers are working on resolving this issue as quickly as possible.

As soon as we have any updates, they will be shared accordingly.

Posted May 25, 2023 - 22:06 UTC

Update

We are continuing to investigate this issue.

Posted May 25, 2023 - 16:14 UTC

Update

We are continuing to investigate this issue.

Posted May 25, 2023 - 10:17 UTC

Investigating

We are currently observing delivery issues towards Brazil - Claro.

Incident Start Time: 2023-05-25 05:23 UTC
Impact: Failed MT's/Delayed MT's/Delayed MO's/Late delivery receipts

We will update as soon as we have more information.

Posted May 25, 2023 - 09:53 UTC

This incident affected: External Connectivity (SMS - LATAM).