Sinch Deactivation File Service degradation - T-mobile US

Incident Report for Sinch

Resolved

T-Mobile has resolved the issue with their service and data consumption is now back to normal.

Incident Start Date: 2024-03-06
Incident End Date: 2024-03-21
Posted Mar 23, 2024 - 04:05 UTC

Monitoring

The issue has been identified and we are now monitoring results.
Posted Mar 22, 2024 - 02:22 UTC

Update

We are continuing to investigate this issue.
Posted Mar 21, 2024 - 01:04 UTC

Update

We are continuing to investigate this issue.
Posted Mar 20, 2024 - 00:03 UTC

Update

We are continuing to investigate this issue.
Posted Mar 18, 2024 - 23:10 UTC

Update

We are continuing to investigate this issue.
Posted Mar 17, 2024 - 21:02 UTC

Update

We are continuing to investigate this issue.
Posted Mar 16, 2024 - 20:48 UTC

Update

We are continuing to investigate this issue.
Posted Mar 15, 2024 - 19:06 UTC

Update

We are continuing to investigate this issue.
Posted Mar 14, 2024 - 18:11 UTC

Update

We are continuing to investigate this issue.
Posted Mar 14, 2024 - 02:00 UTC

Update

We are continuing to investigate this issue.
Posted Mar 13, 2024 - 21:16 UTC

Update

We are continuing to investigate this issue.
Posted Mar 13, 2024 - 18:49 UTC

Investigating

We are currently observing issues with our US Deactivation File Service.

Impact: Files from T-Mobile US are not presently available.

We are working on resolving this issue and will provide further updates.
Posted Mar 13, 2024 - 17:00 UTC
This incident affected: Messaging APIs (US Disconnect File Service - US).