We are writing to inform you that queues have been cleared and traffic has resumed back to normal. Hence, we consider this issue as resolved.
Incident Start Date & Time (GMT) : 4th December 2022 15:15 GMT. Incident End Date & Time (GMT) : 5th December 2022 02:00 GMT.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Dec 05, 2022 - 02:28 UTC
Monitoring
Dear Client,
We are writing to inform you that queues are due to high traffic and are reducing gradually. We are actively monitoring the status and update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Dec 05, 2022 - 01:40 UTC
Investigating
Ticket Number :: MNOC-44749 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring team has alerted to an incident, where we have MM7 queues built within our platform due to high traffic. This would potentially cause delay in delivery for Multimedia messages.
We will continue to monitor and update on further improvements
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 4th December 2022 15:15 GMT.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification
Posted Dec 04, 2022 - 15:28 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).