Ticket Number :: MNOC-47339 Services:: DI MMS 365 - MM7
Description :: • All queues have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 15 April 2023 15:30 Hrs. Incident End Date & Time (GMT) : 15 April 2023 22:00 Hrs.
All the MM7 queues have been cleared. We will continue to monitor.
Posted Apr 15, 2023 - 21:56 UTC
Identified
The MM7 queues built within our platform are due to high traffic. We will continue to monitor and update on further improvements.
Posted Apr 15, 2023 - 18:31 UTC
Investigating
Ticket Number :: MNOC-47339 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : Sat Apr 15 15:30 GMT 2023