DI SMS 365 | Enterprise Messaging | Delay in delivery of MT,MO and DLR traffic towards Radiomovil Dipsa (TELCEL) in Mexico

Incident Report for Sinch

Resolved

We no longer observe degradation in delivery of MT, MO and DLR's. Traffic delivery has resumed back to normal.

Incident Start Date & Time (GMT) : 9-November-2021 17:30 Hrs.
Incident End Date & Time (GMT) : 9-November-2021 20:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Nov 09, 2021 - 21:22 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::

•Sinch DI Monitoring NOC is currently observing delay in delivery towards Radiomovil Dipsa (TELCEL) in Mexico
• Some of our customers may observe potential delay in delivery of MT,MO and DR traffic towards the same.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in Delivery.
Mobile Originated (MO) Traffic: Potential Delay in Delivery.
DR Notification : Potential Delay in Delivery.
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 9-November-2021 17:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Nov 09, 2021 - 17:58 UTC