DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR || TT# MNOC-46976
Incident Report for Sinch
Resolved
Dear Client,

We are writing to inform you that queues have been cleared and traffic has resumed back to normal flow.
No further queues observed, Hence we consider this issue as resolved.

Incident Start Date & Time (GMT) : 1 April 2023 02:30 GMT

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 01, 2023 - 03:13 UTC
Monitoring
Dear Client,

We are writing to inform you that queues have been cleared and traffic has resumed back to normal flow.
We are actively monitoring the further status and will update on next turn.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 01, 2023 - 02:45 UTC
Identified
Dear Client,

We are writing to inform you that queues are still present and reducing gradually.
We are actively monitoring the status and will update on further progress.

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 01, 2023 - 00:25 UTC
Investigating
Ticket Number :: MNOC-46976
Services:: DI SMS 365(SMS)

Description ::
Our internal monitoring has alerted to an incident, we are observing queues built within SMSx platform.
Few of our customer connected to SMSx platform may observe potential delay in delivery for DR messages.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 31 March 2023 18:30 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Mar 31, 2023 - 20:32 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).