We are writing to inform you that queues have been cleared and traffic has resumed back to normal. Hence we consider this issue as resolved.
Incident End Date & Time (GMT) : April 23, 2023 02:00 Hrs. GMT
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 23, 2023 - 02:13 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 23, 2023 - 02:00 UTC
Identified
Dear Client,
We are writing to inform you that queues are gradually decreasing at the moment. We are actively monitoring the situation and update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 23, 2023 - 01:31 UTC
Investigating
Ticket Number :: MNOC-47466 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : Sat Apr 22 16:20 GMT 2023 If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Apr 22, 2023 - 16:32 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).