All the queues have been processed and traffic is resumed back to normal. Support teams will continue to monitor the traffic
Incident Start Date & Time (GMT) : 16 Aug 2022 17:45 Hrs. Incident End Date & Time (GMT) : 17 Aug 2022 00:35 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Aug 17, 2022 - 00:53 UTC
Investigating
Ticket Number :: MNOC-1003 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 16 Aug 2022 17:45 Hrs.