DI SMS 365 | Enterprise Messaging | Delay in delivery of MO and MT Traffic towards ClearSky(Getlisa) in United States

Incident Report for Sinch

Resolved

Connectivity and qeuing issue for ClearSky(Getlisa) in United States is resolved and traffic is processing normally.
We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 14-Feb-2022 15:15 Hrs.
Incident Start Date & Time (GMT) : 14-Feb-2022 16:35 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Feb 14, 2022 - 16:55 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing connectivity and queuing issue with ClearSky(Getlisa) in United States.
• Our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Queue at carrier end
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Not impacted
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 14-Feb-2022 15:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Feb 14, 2022 - 15:41 UTC