SMS 365 | Enterprise Messaging | TLS certificate renewal | Ref Number# NA
Scheduled Maintenance Report for Sinch
Completed
The scheduled maintenance has been completed.
Posted Jun 25, 2022 - 19:28 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 25, 2022 - 18:00 UTC
Scheduled
Services :: SMS 365
Ref Number :: NA

Start Date and Time(GMT): 25 Jun 2022 18:00
End Date and Time(GMT): 25 Jun 2022 20:00

Description:

The TLS certificates issued to the “sapdigitalinterconnect.com” and “sapmobileservices.com” domain, used for the following services hosted in our FR1 and UK4 data center, will be renewed on the 25-Jun-22 at 18:00 GMT.

1. sms-eu2.sapdigitalinterconnect.com
2. sms-pp.sapmobileservices.com
3. sms-sgp.sapmobileservices.com
4. sms2w-eu2.sapdigitalinterconnect.com
5. sms2w-pp.sapmobileservices.com
6. sms-eu2-vpn.sapdigitalinterconnect.com
7. sms-eu2-mpls.sapdigitalinterconnect.com
8. sms-pi.sapmobileservices.com
9. sms-eu3.sapdigitalinterconnect.com
10. sms-eu3-vpn.sapdigitalinterconnect.com
11. sms-eu3-mpls.sapdigitalinterconnect.com

Customers who use these services are advised to download and import the new TLS certificates into their certificate stores, as per the instructions below to prevent any traffic disruption.

1. The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link - https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9219
2. The renewed TLS certificate for the “sapmobileservices.com” domain, can be downloaded from this link - https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9218
3. The downloaded TLS certificate must be added to your certificate store before the 25th of Jun 2022, 18:00 GMT.
4. Do not remove the existing certificate for the “sapdigitalinterconnect.com” or the “sapmobileservices.com” domain until we have notified you that we have deployed the new certificates.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Posted May 17, 2022 - 12:41 UTC
This scheduled maintenance affected: Sinch DI Services (SMS 365 Enterprise).