Delivery Issue Brazil - Claro

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-10-13 03:03 UTC

Incident End Time: 2025-10-13 06:40 UTC
Posted Oct 13, 2025 - 06:52 UTC

Update

We are continuing to investigate this issue.
Posted Oct 13, 2025 - 04:55 UTC

Investigating

We are currently observing delivery issues in Brazil - Claro.

Incident Start Time: 2025-10-13 03:03 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Oct 13, 2025 - 03:27 UTC
This incident affected: External Connectivity (SMS - LATAM).