Delivery Issue Malaysia - XOX

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-10-19 16:02 UTC
Incident End Time: 2023-10-20 03:13 UTC

Posted Oct 20, 2023 - 13:53 UTC

Update

We are continuing to work on a fix for this issue.

Posted Oct 20, 2023 - 12:19 UTC

Update

The carrier has confirmed a maintenance on their end, and they are currently working on it.

As soon as we have any updates, they will be shared accordingly.

Posted Oct 20, 2023 - 03:14 UTC

Update

The carrier has confirmed a maintenance on their end, and they are currently working on it.

As soon as we have any updates, they will be shared accordingly.

Posted Oct 19, 2023 - 22:02 UTC

Identified

The carrier has confirmed a maintenance on their end, and they are currently working on it.

As soon as we have any updates, they will be shared accordingly.

Posted Oct 19, 2023 - 19:23 UTC

Investigating

We are currently observing delivery issues towards Malaysia - XOX.

Incident Start Time: 2023-10-19 16:02 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Oct 19, 2023 - 16:55 UTC

This incident affected: External Connectivity (SMS - APAC).