Queues have been processed completely. Incident has been resolved.
Incident Start Date & Time (GMT) : 06 July 2023 13:12 GMT Incident Start Date & Time (GMT) : 08 July 2023 01:25 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jul 08, 2023 - 04:18 UTC
Monitoring
Dear Client,
We are writing to inform you that queues are gradually processing at the moment and we update on further progress.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jul 06, 2023 - 22:45 UTC
Investigating
Ticket Number :: MNOC-49052 Services:: DI SMS 365 (SMSx)
Description :: Monitoring NOC is observing messages being piled and gradually being delivered with delays. Few of our customers may observe delays in delivery for DR messages. MT traffic is not affected by this situation. We can confirm there are no incidents affecting the overall availability of the service.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 06 July 2023 13:12 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jul 06, 2023 - 18:20 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).