Service Degradation - Customer Dashboard - Message Search and Analytics

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-09-07 08:42 UTC
Incident End Time: 2025-09-07 14:50 UTC

Posted Sep 07, 2025 - 15:33 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 07, 2025 - 13:08 UTC

Update

We are continuing to investigate this issue.

Posted Sep 07, 2025 - 10:04 UTC

Investigating

We are writing to inform you that we are currently experiencing a service degradation for the Message Search and Analytics components on the Customer Dashboard.

Impact: Delayed data in Message Search and Analytics on dashboard.sinch.com

Our engineers are working to restore the service as soon as possible.

Posted Sep 07, 2025 - 08:42 UTC

This incident affected: Dashboard.sinch.com (Analytics).