Incident Start Date & Time (GMT) : 25 Dec 2023 16:02 GMT Incident End Date & Time (GMT) : 25 Dec 2023 19:10 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Dec 25, 2023 - 19:35 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 25, 2023 - 17:51 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 25, 2023 - 17:36 UTC
Investigating
Ticket Number :: MNOC-51353 Services:: DI MMS 365 - MM7
Description ::
Our Monitoring is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery of messages. We can confirm there are no incidents impacting the overall availability of the service.
As we make more progress, we'll keep you informed
Impact :: Mobile Terminating (MT) Traffic: Delay in Delivery Mobile Originated (MO) Traffic: Delay in Delivery DR Notification : Delay in Delivery
Incident Start Date & Time (GMT) : 25 Dec 2023 16:02 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Dec 25, 2023 - 16:25 UTC
This incident affected: Sinch DI Services (MM7 (MMS 365)).