We no longer observe degradation in delivery of MT, MO and DLR's. Traffic delivery has resumed back to normal.
Posted Aug 05, 2021 - 08:34 UTC
Update
We are following up with our partner regarding this incident. Monitoring NOC will provide an update once we have any response.
Posted Aug 05, 2021 - 07:36 UTC
Update
We are continuing to investigate this issue.
Posted Aug 05, 2021 - 06:32 UTC
Investigating
Ticket Number :: NA Services:: DI SMS 365
Description :: Currently, we are observing queues related to MO, MT and DLR traffic within our platform Few customers may observe a potential delay in delivery for MO, MT and DLR traffic towards Mexico. We are working with our partner regarding this at high priority, and will update on any further improvements.
Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 05 Aug 2021 06:00 Hrs.