Delivery issues - Vodafone UK

Incident Report for Sinch

Resolved

Dear client,

This incident is now resolved.

Incident Start Time: 2021-03-11 06:00 UTC
Incident End Time: 2021-03-11 09:00 UTC

If you have any questions, please contact us at support@sinch.com
Posted Mar 11, 2021 - 10:11 UTC

Monitoring

Dear client,

We are observing normalized and once again stable traffic towards Vodafone UK.

We are still monitoring the situation should any further issues arise.

Incident Start Time: 2021-03-11 06:00 UTC
Incident End Time: 2021-03-11 09:00 UTC

Please contact support@sinch.com should you require further information or assistance.
Posted Mar 11, 2021 - 09:43 UTC

Investigating

We are writing to inform you that we are currently observing delivery issues towards Vodafone UK.
We are working with our provider to investigate the issue.

Incident Start Time: 2021-03-11 06:00 UTC

Impact: Clients may observe delayed or failed MTs towards Vodafone UK.

We appreciate your patience while this is being worked on. If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Mar 11, 2021 - 07:26 UTC
This incident affected: External Connectivity (SMS - EMEA).