Incident Start Time: 2020-10-01 00:01 UTC Incident End Time: 2020-10-01 06:30 UTC
We appreciate your patience while the operator worked to resolve this issue and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Posted Oct 01, 2020 - 21:16 UTC
Monitoring
Dear Client,
We are writing to inform you that delivery to Telia Norway has normalized since 2020-10-01 06:30 UTC We are still working with the operator to get all information regarding the root cause and will monitor this destination closely.
We appreciate your patience while the operator worked to resolve this issue and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Posted Oct 01, 2020 - 11:05 UTC
Investigating
We are writing to inform you that we are observing a service degradation towards Telia Norway, where no delivery reports are being returned from the network.
We are working with the operator to solve this issue.
Incident Start Time: 2020-10-01 00:01 UTC
Impact: Clients may observe pending messages/lack of delivery reports towards Telia Norway.
We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Oct 01, 2020 - 03:56 UTC
This incident affected: External Connectivity (SMS - EMEA).