MMS - delivery issues towards Verizon

Incident Report for Sinch

Resolved

This incident has been resolved and we are able to see normalized traffic again.

Incident start time: 2020-05-07 18:55 UTC
Incident end time: 2020-05-07 20:45 UTC

Posted May 08, 2020 - 15:16 UTC

Monitoring

A fix has been implemented and we are currently monitoring the results.
Incident start time: 2020-05-07 18:55 UTC
Incident end time: 2020-05-07 20:45 UTC

Posted May 07, 2020 - 21:11 UTC

Investigating

We are observing MMS MT delivery issues to Verizon-US.
Impact: MMS MT messages are queued and delayed.
Incident start time: 2020-05-07 18:55 UTC

We are working with the operator to resolve this issue.
Currently the end-point has been switched and outbound queues are draining.

Posted May 07, 2020 - 20:47 UTC

This incident affected: External Connectivity (MMS - US, MMS - US - Toll Free).