Customer portal and Numbers API degradation

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident End Time: 2024-08-03 12:35 UTC

Posted Aug 04, 2024 - 10:30 UTC

Update

We are continuing to monitor for any further issues.

Posted Aug 03, 2024 - 21:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 03, 2024 - 12:52 UTC

Update

We are continuing to investigate this issue.

Posted Aug 03, 2024 - 02:06 UTC

Update

We are continuing to investigate this issue.

Posted Aug 02, 2024 - 23:00 UTC

Investigating

We are currently investigating a backend issue with our customer portal and Numbers API, where administration of numbers and SMS services may be impacted.

Impact: Customers may observe delayed provisioning times when administrating numbers or SMS services through dashboard.sinch.com and via the Numbers API.

Posted Aug 02, 2024 - 21:13 UTC

This incident affected: Dashboard.sinch.com (SMS Administration, Numbers Administration) and Numbers API.