Post-Incident Notification - Finland

Incident Report for Sinch

Resolved

We experienced an issue affecting outbound traffic towards Finland, where a filtering configuration caused a subset of traffic to be incorrectly overwritten and routed using another sender ID.

The issue was identified and rectified, and services are now operating normally.

Incident Start Time: 2026-05-05 19:00 UTC
Incident End Time: 2026-05-06 14:00 UTC

If you have any questions, please contact support@sinch.com.

Posted May 05, 2026 - 19:00 UTC