DI SMS 365 | Enterprise Messaging | CMP Portal Inaccessible | TT# MNOC-38071

Incident Report for Sinch

Resolved

Issue has been resolved and CMP portal is accessible.

Incident Start Date & Time (GMT) : 07th March 2022 04:45 Hrs.
Incident Start Date & Time (GMT) : 07th March 2022 05:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Mar 07, 2022 - 05:26 UTC

Update

We are continuing to investigate this issue.

Posted Mar 07, 2022 - 05:18 UTC

Investigating

Ticket Number :: MNOC-38071
Services:: DI SMS 365

Description ::
• Currently we are facing issue on Sinch DI CMP portal.
• Sinch Support team is working actively to resolve CMP portal issue.
• Customers may not be able to launch campaigns through CMP portal.
• We will continue to follow up with our internal support group and will keep you posted on this incident.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
CMP Portal : CMP Portal Inaccessible

Incident Start Date & Time (GMT) : 07th March 2022 04:45 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Mar 07, 2022 - 05:05 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365), E-mail 365, SMS 365 Operator RoW, International SMS 365).