Description :: All the queues related to MT & DLR traffic within our platform have cleared. Traffic has been resumed back to normal.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : NA Extranet : NA
Incident Start Date & Time (GMT) : 14 October 21:00 Hrs. Incident Start Date & Time (GMT) : 14 October 22:50 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Oct 14, 2022 - 22:52 UTC
Investigating
Ticket Number :: MNOC-43618 Services:: DI SMS 365
Description :: We observe queues related to MT & DLR traffic within our platform Some of our customers may observe a potential delay in delivery for MT & DLR traffic. We are working with our internal support groups and will update on any further improvements.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential delay in delivery Message Manager: : NA Extranet : NA
Incident Start Date & Time (GMT) : 14 October 21:00 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Oct 14, 2022 - 22:35 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).