All of our SMS and MMS customers' VPN connections to our US2 DC were disrupted by a network hardware module failure. The problem is being actively fixed by our engineers.
Currently traffic has resumed back to normal.
Incident Start Date & Time (GMT) : 27 October 2023, 19:06 Hrs. Incident End Date & Time (GMT) : 27 October 2023, 20:16 Hrs.
Incase of further queries or concerns please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Oct 27, 2023 - 21:02 UTC
Investigating
Ticket Number :: MNOC-50668 Services::DI SMS 365, DI MMS 365 (MM7) & DI MMS 365 (MMX)
Description :: Currently, we are observing queues related to MO, MT and DLR traffic within our SMSX, MM7 and MMX platform. Few customers may observe a potential delay in delivery for MO, MT and DLR traffic
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 27 October 2023, 19:06 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Oct 27, 2023 - 20:17 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365), MM7 (MMS 365), SMS 365 Operator RoW, SMS 365 Operator US).