The queues observed due to the timeouts from Neustar dip provider are cleared. Connectivity with DIP provider is good and we don’t see many timeouts from around 13:40GMT. The messages are getting delivered and the incident has been resolved.
Incident Start Date & Time (GMT) : 29 May 2024 13:00 Hrs. Incident End Date & Time (GMT) : 29 May 2024 13:40 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted May 29, 2024 - 14:32 UTC
Investigating
Ticket Number: MNOC-53686 Service: iSMS
Description:
We are writing to inform you that few customers will experience a delay in delivery of MT traffic. Our support team is currently working on high priority to resolve this issue.
Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Not impacted DR Notification : Not impacted Report Manager Access : Not impacted Report Manager Statistics : Not impacted
Incident Start Date & Time (GMT) : 29 May 2024 13:00 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted May 29, 2024 - 13:23 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW, SMS 365 Operator US, International SMS 365, NRS Internal, NRS External).