DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DR towards AT&T Mobility in United States

Incident Report for Sinch

Resolved

This incident is resolved. We will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 07 Dec 2021 17:00 Hrs.
Incident End Date & Time (GMT) : 08 Dec 2021 11:00 Hrs.
Posted Dec 08, 2021 - 11:12 UTC

Update

We are continuing to investigate this issue.
Posted Dec 08, 2021 - 08:35 UTC

Update

We are continuing to investigate this issue.
Posted Dec 08, 2021 - 04:48 UTC

Update

We are continuing to investigate this issue.
Posted Dec 07, 2021 - 22:18 UTC

Investigating

**Changing the impact details**

Ticket Number :: NA
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing delivery issue with AT&T Mobility in United States.
• Some of our customers may observe potential delay in delivery of DR traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 07 Dec 2021 17:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Dec 07, 2021 - 17:38 UTC