Our Toll-free MMS provider have together with the carrier resolved this issue. No further impact has been observed for some time, and we are therefore marking this incident as resolved.
We apologize on behalf of our partner for the inconvenience this may have caused you and thank you for your patience while work was carried out to resolve this. If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Jul 12, 2020 - 15:04 UTC
Investigating
Dear Client,
We are writing to inform you that our Toll-free MMS provider has notified us about ongoing MMS MO degradation for AT&T originating MMS messages to Toll-Free numbers.
Impact: Customers may be experiencing long delays and/or failure of MMS MO Messages from ATT to Toll-Free Numbers. Provider is working with our carrier to resolve this issue.
We apologize on behalf of our partner for the inconvenience this may have caused you and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Jul 10, 2020 - 20:44 UTC
This incident affected: External Connectivity (MMS - US - Toll Free).