Verification product - Observed degradation
Incident Report for Sinch
Resolved
Dear Client,

We are writing to inform you that our development team has successfully been able to restore the service on EU Central at the time mentioned below.

Start time: 2020-07-01 18:55 UTC
End TIme: 2020-07-01 21:45 UTC

Impact: Clients terminating Verification SMS via EU Central may have observed degraded performance.

We sincerely apologize for the inconvenience this may have caused you and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Jul 01, 2020 - 22:18 UTC
Identified
We are writing to inform you that we have been able to isolate the issue to our EU Central site. Our development team has located a possible solution and are working to implement it as soon as possible.

At this moment degradation is still visible.

Please contact support@sinch.com if you have any questions.
Posted Jul 01, 2020 - 21:09 UTC
Investigating
Dear Client,

We are currently experiencing a performance degradation on our Verification product.

Start time: 2020-07-01 18:55 PM UTC
End TIme: TBD

Please contact support@sinch.com if you have any questions.
Posted Jul 01, 2020 - 19:47 UTC
This incident affected: Verification (SMS Verification).
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